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Terms & conditions

  1. This lottery (“the Lottery”) is being promoted by and on behalf of Royal Star & Garter ("the Charity"). Royal Star & Garter is a trade name of The Royal Star & Garter Homes. Registered Charity 210119. A company incorporated by Royal Charter (RC000713). 15 Castle Mews, Hampton TW12 2NP
  2. The Charity is registered with the Gambling Commission (“GC”) (www.gamblingcommission.gov.uk) to operate the Lottery, license number 28868
  3. The registered Responsible Person for the Royal Star & Garter Star Lottery is Andy Cole.
  4. The Charity is assisted in operating its lottery by an External Lottery Manager ("ELM"), The Woods Group Limited of Lansdowne House, Bumpers Way, Chippenham SN14 6NG, who is licensed by the GC (www.gamblingcommission.gov.uk).
  5. These Terms and Conditions are the Lottery Rules. By entering the Lottery, participants agree to be bound by these Terms and Conditions.
  6. The draw will take place every Friday, except when a Friday falls on a bank holiday, in which case the draw will take place on the next working day.
  7. The first weekly draw will take place Friday 3rd December 2021.
  8. The cost of each entry is £1 per week. Players can take a maximum of five chances per week and payment must be received (and cleared) before entry to the weekly draw.
  9. The Charity is required by their licence to inform participants about what happens to funds which are held on account for them in the event of insolvency as outlined by the GC here: https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx. The Charity holds customer funds separate from operating funds in a dedicated account. However, this will not protect customer funds in the event of insolvency. This meets the GC’s requirements for the segregation of customer funds at the basic level.
  10. The prizes for the Royal Star & Garter Star Lottery are: 1st Prize: £20,000, 2nd Prize: £1000 and 10 Runner-Up Prizes: £10 John Lewis vouchers.
  11. The draws are conducted by the Charity’s ELM, who use a random number generator (tested and approved by a Gambling Commission certified test house) to produce the winning numbers for each weekly draw. Six numbers from 1 to 49 will be selected at random and all the eligible chances checked for any 5 or 6 number matches, in any order. Ten runner-up winners will then be selected from all eligible chances.
  12. If a player has more than one line of numbers (chances) each line of numbers has to be unique.
  13. Players not wishing to choose their own numbers will be given randomly allocated numbers generated by our system.
  14. Different players may be able to have the same set of numbers as another player.
  15. If the first prize is drawn and more than one player has that set of numbers, the prize value will be shared equally between each winner. If the second prize is drawn and more than one player has five of the six winning numbers, the prize value will be shared equally between each winner.
  16. Where a request is made to change a player’s chance numbers, the change will be made within 7 days of receipt of the request. Players will have no claim on any prize until The Promoter has made the necessary update. Similarly, players will have no claim to any prize awarded to the randomly selected numbers after the Promoter has made the change to a player’s chance numbers.
  17. If an entry is paid by monthly Direct Debit, £4 or £5 (or multiples of these amounts if you have more than one chance) will be collected per month directly from your bank account, dependent on the number of draws in between your payment dates. This will enable entries to be made into every draw.
  18. Applications must be from players aged 18 years or over. No person under this age is allowed to participate in any lottery and to do so is a criminal offence. Upon applying to enter the lottery, players will be required to state their age and to affirm that they are of legal age.
  19. The Charity reserves the right to require proof of identity and age.
  20. Any person who has entered the Royal Star & Garter Star Lottery who is subsequently found to be underage will forfeit any prize and will be excluded from any future entries. If a anyone under 18 years old is found to have participated in a lottery after the lottery draw has taken place, then a full refund will be made to that person and any prizes that might otherwise have been due to them will not be paid out. If prizes have already been paid out, all reasonable attempts will be made to recover them.
  21. Winners will be notified by post within 25 days.
  22. Prizes are subject to availability and the Charity reserves the right to substitute any prize with another prize of equal value. There are no alternatives to the cash prizes and no interest is payable. Cash prizes will be paid within 30 days of the draw by cheque or voucher by post.
  23. Any prize not claimed or banked within 6 months of the draw will be classed as forfeited.
  24. The Charity and its ELM employees involved in the Lottery operations and licensees are excluded from playing the Lottery.
  25. No detail in the lottery application may be changed in any way once it has been submitted except for change of address or name of the player.
  26. The Royal Star & Garter Star Lottery is open to residents of England, Wales and Scotland. No entrants are allowed from Northern Ireland, the Channel Islands, or the Isle of Man.
  27. The Royal Star & Garter Star Lottery is subject to the laws of England and Wales.
  28. The Charity may amend these terms and conditions at any time. The Charity will notify all participants of any significant changes to these terms and conditions via this website or by contacting you directly using the contact details provided on entry to the Lottery.
  29. The Charity reserves the right without notice or reason to cancel or refuse entry to the Lottery and to modify, cancel or terminate the Lottery in whole or in part at the Charity’s sole discretion.
  30. The Charity reserves the right without notice or reason to suspend the Lottery for any period of time at the Charity’s sole discretion. During such period the Charity shall:
    (a) Suspend Direct Debit payments from your bank or building society account as soon as practicable, and;
    (b) Retain any amounts which were paid prior to such suspension taking effect that have not been used to pay for chances in previous draws. You will be notified of further details regarding the resumption of the lottery or otherwise as soon as reasonably practicable after the date of suspension in writing.
  31. The Charity’s decision on all matters affecting the draw is final and legally binding. No correspondence regarding the results of the draw will be entered into.
  32. Complaints will be handled in line with the Charity’s Complaints and Disputes Procedure. Complaints that cannot be resolved by Charity or its ELM will be escalated to a third party Alternative Dispute Resolution entity approved by the Gambling Commission, such as IBAS.
  33. The Charity is committed to protecting the privacy of participants. The Charity will use your personal information for the purposes of administering the Lottery and as described in our Privacy Policy.
  34. The Charity or its ELM shall not be liable for:
    • Any entries or communications which are damaged, lost, stolen or delayed in the post;
    • Any late bank payments;
    • Any failure or inability to award a prize due to any errors or omissions in the data provided or due to any failure by the participant to update the Charity with any changes to the contact data provided;
    • Any delays or failures in any software or other systems used by the Charity or its ELM for the administration of the Lottery;
    • Any refusal by the Charity to accept an entry or the cancellation of an entry;
    • Any failure to enter a Chance into the draw;
    • Any event beyond the reasonable control of the Charity or its ELM; and
    • Any loss or damage incurred by a participant in connection with their entry to the Lottery or use of any prize.
  35. The Royal Star & Garter Star Lottery is intended to be a fun way to support our charitable aims and the vital work we do. If you feel that you have a problem with gambling you should visit GamCare’s website where you can get help and advice (www.gamcare.org.uk or contact the GamCare National Helpline on 0808 8020 133, lines or live chat are open every day of the year, 24 hours a day).

1st prize:

£20,000

2nd prize: £1,000

Guaranteed runner-up prizes: 10 x £10 John Lewis vouchers

£1 per play

Enter now!